Effective Date: August 5, 2026
At Ovrento, we want you to be satisfied with your purchase. If you're not completely happy, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned with all original packaging, tags, and accessories.
- Include proof of purchase or your order number.
Items that are worn, damaged after delivery, or missing original packaging may not qualify for a return.
Exchanges
If you need a different size or received the wrong item, you may request an exchange within 14 days of delivery, subject to product availability.
If the requested item is unavailable, we may offer a refund or store credit.
Non-Returnable Items
The following items cannot be returned or exchanged unless they arrive damaged or incorrect:
- Clearance or final sale items
- Gift cards
- Products marked as non-returnable
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong product, please contact us within 48 hours of delivery. Include your order number and clear photos of the item and packaging so we can resolve the issue promptly.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to our error or a defective item.
Return Shipping
Unless the return is due to an incorrect, defective, or damaged product, customers are responsible for return shipping costs.
How to Start a Return
To request a return or exchange, please contact our customer support team with:
- Your order number
- The reason for the return or exchange
- Photos (if the item is damaged or incorrect)
Email: support@ovrento.com
We aim to respond to all return requests within 1–2 business days.