FAQs

Frequently Asked Questions (FAQs)

1. How can I place an order?

Browse our collection, select your preferred size and color, add the item to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.

2. What payment methods do you accept?

We accept the payment methods displayed during checkout. Available options may vary depending on your location.

3. How long does shipping take?

Orders are typically processed within 1–3 business days.

Estimated delivery times:

Domestic: 3–7 business days
International: 7–15 business days

Delivery times may vary based on your location and the shipping carrier.

4. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email with tracking information.

5. Can I change or cancel my order?

If your order has not yet been processed, contact us as soon as possible. We'll do our best to accommodate your request, but we cannot guarantee changes or cancellations after processing begins.

6. What if I receive the wrong or a damaged item?

Please contact us within 48 hours of receiving your order and include your order number along with photos of the item. We'll work to resolve the issue as quickly as possible.

7. What is your return policy?

Eligible items may be returned within 14 days of delivery, provided they are unused and in their original condition with all packaging and tags intact. Please see our Return & Exchange Policy for full details.

8. Do you offer exchanges?

Yes. We offer exchanges for eligible items, including size exchanges, subject to product availability.

9. How do I choose the right shoe size?

Refer to our Size Guide on each product page. If you're between sizes or need additional advice, contact our customer support team before placing your order.